Privacy Policy

• Name
• Email address
• Phone number
• Business name or company profile
• Billing details for subscription or purchase purposes
• Gender and date of birth — optional, collected for statistical analysis only: understanding our audience and improving Atomiq. Never shown to your customers

• IP address and browser type
• Pages visited, time spent, and actions taken on our platform
• Device type and operating system
• Product analytics events describing how you use the dashboard and the mobile app — which screens you open, which features you use, and when. These are collected using Google Analytics for Firebase and are linked to a pseudonymous account identifier, not to your name or email address
• Diagnostic records created when something fails for you: the screen you were on, the error reported by your browser or device, and your browser or device type. We use these to fix the fault and, where useful, to contact you about it

When you connect third-party services such as Facebook Pages or Instagram Business accounts, we may access the following data only after explicit user authorization:

• Page ID, Page name, and associated metadata
• Messages, comments, and engagement data
• Business account details
• Message attachments such as images, videos, voice notes, and other supported media
• Tokens or credentials required to securely interact with those services

We never access third-party data without your explicit permission. All permissions are handled through secure OAuth flows and official platform integrations.

The people who message a merchant's Facebook or Instagram page are that merchant's customers, not ours. The merchant decides what is collected, how it is used, and how long it is kept; Atomiq stores and processes it on their instructions, as their service provider.

• Exports are the merchant's decision. The dashboard lets a merchant download their own customer list, including in the format advertising platforms such as Meta accept. What they upload, and to whom, is theirs to decide and theirs to be accountable for under applicable law.
• We do not sell customer lists, and we never share one merchant's customers with another.
• If you are a customer of a business that uses Atomiq and you want your data corrected or deleted, contact that business first. We will help them act on it, and section 12 explains how to reach us directly if they do not.

Our website and web dashboard include the Meta Pixel, a measurement technology provided by Meta Platforms, Inc. It places cookies in your browser and reports two things to Meta:

• Page views — which pages of our site you open.
• Account creation — that an Atomiq account was created, along with the sign-up method (email or Google) and whether you arrived intending to subscribe.

We use this for one purpose: to measure whether our advertising reaches the right businesses. The Pixel does not send Meta your name, email address, phone number, or any identifier that names you, and we do not use Meta's "advanced matching" feature in it. The conversion events our servers send, described immediately below, are different — those do include your email address in a disguised form, and we explain exactly how.

The Pixel receives nothing from inside the product — not your conversations, your customers' messages, your catalogue, your orders, or your customers' details.

Because these two events are shared with Meta, Meta handles them under its own Data Policy rather than under this one. You can review or limit how Meta uses them at facebook.com/adpreferences, and blocking cookies in your browser stops the Pixel loading at all. The mobile app contains no Meta Pixel.

You may disable cookies in your browser settings; however, some features may not function correctly. The mobile app has no equivalent switch — neither Android nor iOS offers a per-app control for the product analytics described in section 1(b). Resetting or deleting your advertising identifier in your device's privacy settings limits advertising-based measurement, but does not stop those analytics events.

Separately from the Pixel, our own servers report three events to Meta directly:

• Account creation — that an Atomiq account was created.
• Activation — that a workspace connected an AI employee to a Facebook Page or an Instagram account for the first time.
• Subscription payment — that you bought a paid subscription, together with the amount you paid, its currency, and which plan. We report it so we can tell which advertisement brought a paying business to Atomiq, rather than only which one brought a sign-up.

These reports include your email address and your Atomiq account number, each turned into an irreversible code (a SHA-256 hash) before it leaves our servers. We do not send the readable values, and we do not send your phone number, your name, or your business name.

We would rather say plainly what that means than call it anonymous. Hashing hides the address from anyone who intercepts the message, but it does not make you unidentifiable to Meta: Meta applies the same process to its own users' details and compares the results, so a match tells Meta that the person who opened an Atomiq account is a particular Facebook or Instagram user. That is what these events are for — it is how we learn which advertisement actually brought a business to Atomiq.

Nothing from inside the product is included: not your conversations, your customers' messages, your catalogue, your orders, or your customers' details. The subscription payment event carries what you paid us and the plan you chose — a fact about your account with Atomiq, never anything from inside your workspace. Your customers are never the subject of these events, and we send nothing about them to Meta for advertising.

Blocking cookies or using an ad blocker does not stop these three events, because our servers send them rather than your browser. If you would rather we did not send them, write to privacy@atomiq.tech and we will switch them off for your account; your service is unaffected either way. You can also review or limit how Meta uses them at facebook.com/adpreferences.

We use conversations that pass through Atomiq to make our AI employees better over time. Before any conversation data is used for this purpose:

• Identifying details are removed — customer names, phone numbers, addresses, and anything that identifies a specific business.
• Only general patterns are kept — the kinds of questions customers ask, wording that works well, and issues common to a business category.
• A person reviews the result before it is applied to any AI employee.

We do not train models on your raw conversations, and we never expose one business's data, customers, or content to another business. What is learned are patterns — never facts about your business, your pricing, or your suppliers.

Our public pages — the marketing site, help articles, and anything else readable without signing in — are open to crawlers, including AI and large-language-model crawlers. That is a deliberate choice: we would rather be found and quoted accurately than be invisible to the tools people now use to search.

Nothing behind a sign-in is included. Merchant accounts, customer conversations, orders, contacts and catalogues are not public, not crawled, and never offered to anyone for AI training. The only AI use of that data is the narrow, anonymised improvement described directly above, which happens inside Atomiq.